Notes for delivery service:
Free delivery with purchase over HKD$2000 or more (limited to a single delivery location).
Free delivery area are Hong Kong and China only.
Special delivery arrangements under CODIV-19:
Mainland China: Limited 6 Products in Each package due to the requirement of transportation company, items more than the requirement shall be repack into second package. For more details, you can contact us through Whatsapp/Wechat.
Oversea: Any products with alcohols or liquid form items are not allowed for mailing due to the new regulations of air transportation. Please note that postal service in some countries are suspended. For more details, you can contact us through Whatsapp/Wechat.
Special delivery arrangements:
Where there is no delivery address for the elevator service, the delivery service is limited to floors above the eighth floor.
If there are any special delivery needs, please specify in the "Remarks" in the payment process, Kwok Wei Customer Service will call you for detailed arrangements and discuss feasibility.
After placing an order, if there is any change in the delivery address or the selected delivery period, please notify us immediately to arrange it.
The company's door-to-door service does not include moving goods into the house. Therefore, the company will not be liable and compensated for any loss or damage if items in the house are damaged during the transportation.
Special arrangements affected by severe weather:
Delivery will be postponed when a gale signal is hoisted, a red or black rainstorm warning is in effect, or in weather conditions that we determine are unsafe for delivery. We will contact you to change the delivery date.
The company reserves the right to modify the above terms and conditions at any time without prior notice. In case of any dispute, the decision of the company shall be final.
The company accepts VISA card, Mastercard, American Express credit card, Alipay HK, WeChat payment, FPS and PayPal. All orders will be settled in Hong Kong dollars.